The past few years have witnessed an unprecedented rise in the adoption of online applications and services for managing personal information. These platforms have become so popular that many organizations are developing their track and trace solutions to make sure their customers are getting what they need. This means you must leverage the power of your application or service to its fullest potential. 

You don’t want to give the impression that you’re reliant on a third party for your customer data—instead, you want to make sure everyone who uses your application has access to accurate and updated data at any given time. The best practices for improving your applicant tracking system (ATS) are just what you need if you operate an organization with multiple locations, or if you operate an office in an environment.

Track and trace is essential for good customer service

One of the best practices for improving your applicant tracking system (ATS) is to track and trace your customers. This means you want to be able to see exactly where and when they are using your tool, and you want to know who they are communicating with and where they are coming from. 

This information can help you identify areas of improvement, or it can tell you that your data entry process is simply not working the way you want it to.

Use a variety of different platforms

One of the best practices for improving your applicant tracking system (ATS) is to leverage different platforms. This can help you make your tracking process more efficient and effective, as it will keep your customers’ data in one location. 

This makes it easier for you to capture usage and manage logs, for example. It can also help you better integrate your mobile app with your online service, making it easier for your customers to create and manage accounts and sign in with your team.

Optimize your data entry process

Another way that you can improve your tracking and trace process is by optimizing your data entry process. This involves certifying that the information you are entering is accurate and complete, especially if it’s your first time setting up an ATS. 

Additionally, you want to make sure that everything you’re inputting is compliant with current industry best practices. This ensures that your tool is actually helping your customers, rather than just serving them with the information they might not need.

Set up regular email updates

If you’re a large organization with multiple locations or offices, you should be using an application that enables you to send regular emails. Such an email system can help you ensure that your customers are receiving the most recent information, as well as help you understand what activities they conducted in the past. This can also help you keep track of the top-performing activities and make corrections as they occur.

Track and trace via mobile device

If you operate an organization with multiple locations or offices, you should be using a mobile application to track and trace your customers. Such an application can help you efficiently collect trace data and manage your employees’ log-in information. It can also help you better integrate your mobile app with your online service, making it easier for your customers to create and manage accounts and sign in with your team.